Shipping Timeframes

• Cairo & Giza: Delivery within 1–2 business days.

• Other Governorates: Delivery within 2–4 business days, depending on the destination.

• Note: Fridays and official public holidays are not considered business days.

Shipping Fees

• Shipping costs vary based on delivery location and the actual or volumetric weight of the package.

• The final shipping fee will be displayed at checkout before you complete your order.

Packaging

• All orders are carefully packed using protective materials to ensure safe delivery.

• Special packaging (e.g., boxes or bubble wrap) may be used for fragile or high-value items.

Shipping Insurance & Responsibility

• Shipments are handled by Bosta with optional insurance based on the value of the order.

• If your package is lost or damaged during transit, please contact us within 24 hours of delivery so we can initiate a claim with the courier.

Order Tracking

• Once your order is shipped, you will receive a tracking link via email or SMS to follow your shipment in real time.